7-Day Refunds and Exchanges

You may request a refund or exchange within 7 days of delivery if your order arrives damaged, is the wrong item, or is unopened and unused. To start a request, contact us within 7 days and keep your order details and, where possible, a photo of the item.

Opened or Used Items

For hygiene reasons, opened or used skincare products cannot be returned unless they are damaged or incorrect. If a product causes a reaction, stop using it and contact us so we can help.

How to Request a Return

Message us on WhatsApp at 0346 9738464 or email info@puresavia.com with your order details and the reason for the return. We will confirm the return steps and the address to send the item to.

Refunds After Inspection

Once the returned item is received and inspected, we will confirm whether your refund or exchange is approved. Approved refunds are processed promptly to your original payment method or as otherwise agreed. For Cash on Delivery orders, we will arrange the refund with you directly. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Exchanges

If your item is damaged or incorrect, we will replace it with the same item or, if it is unavailable, offer a refund or an alternative of the same value.

Contact Us

If you have any questions about this Refund Policy, please contact us at info@puresavia.com or WhatsApp 0346 9738464.